Complaint process in ingenious

Customer complaints are unpleasant. They cost time and money and can damage the company’s reputation. It is often not that easy to keep track of ongoing complaints and to obtain prompt solutions for the customer.

Ingenious offers a structured complaints process, integrated into the software’s standard project workflow. Processing with the customer and other parties involved is simple and understandable at any time. Status, dates and responsibilities are clearly displayed in the complaint list. Every service employee keeps an eye on their cases and can process them on time.

With appropriate evaluations, the ingenious software can also help to uncover weak points and thus reduce the complaint rate.